How To Be a Leader While Working From Home
by Thomas Baskind
How To Be a Leader While Working From Home
by Thomas Baskind
Self-control is also key during tough times. It requires that business leaders be equally tough, disciplined and action-oriented while still being compassionate and empathetic to your client’s concerns and issues.
Being decisive. In these uncertain times, Decisiveness is a quality that clients and customers are looking for. You need to be able to decide on a correct strategy and action plan in the face of all challenges or obstacles and keep your client’s needs and goals front of mind always.
Being accountable. If I ever get a phone call or email that starts, “Tom, we have a problem,” I see that as an opportunity to problem-solve and reassure my client about who I am, that I am willing and able to take on the responsibility of addressing all problems in a confident and timely manner. You are your brand. Your words and actions require a belief in self and willingness to assume responsibility. That’s what leaders do. When things go according to plan that’s because of your vigilance and due diligence. When business strategy goes awry, that provides an opportunity to own the problem and solve it effectively.
Accountability and effective problem-solving actually strengthen client relationships. To be really successful in business, you need to be a leader to your team and associates, as well as to each customer or client.